1. IMPROVING ACCESSIBILITY THROUGH TRAINING IN TOURISM (ITTI)

2. LITTLE BIT OF HISTORY… Accessible tourism at ŠENT: 1.NETMEN 2.E.T –EQUAL TOURIST 3.ITTI 4.TURAG4ALL UNWTO AWARD FOR INNOVATION IN TOURISM FOR NGO IN YEAR 2011  Andreja Lenc, 11-12 December 2008

3. The concept of TourismforAll “EVERYONE SHOULD BE ABLE TO TRAVEL TO THE COUNTRY, WITHIN THE COUNTRY AND TO WHATEVER PLACE, ATTRACTION OR EVENT THEY SHOULD WISH TO VISIT.” (NORDISKA HANDIKAPPOLITISKA RÅDET-2002)

4. TOURISM SERVICE CHAIN

5. MAIN AIM The main aim of the project is to inform, educate and train employees in tourism sector on working with disabled guests, improve their skills and hence increase their competitiveness on labour market.

6. OBJECTIVES analyse training needs in Slovene tourism sector transfer and adapt training modules on accessible tourism, developed in EUFORME and HAPPY TOURIST projects prepare a manual and an e-tool for self-learning train the trainers implement of pilot trainings in tourism facilities disseminate results among all potential users exploit the results for improved accessibility

7. WORK PACKAGES Need analysis on knowledge and skills required for dealing with disabled tourists Transfer and adaptation of training modules and e-tool for tourism employees Training for trainers Implementation of training modules Management of the Consortium Dissemination and Exploitation Evaluation and Quality Management

8. MOST IMPORTANT RESULTS - NEED ANALYSIS - 6 TRAINING MODULES - E-TOOL -BETTER ACCESSIBILITY ??

10. “The problems we have could not be resolved at the same level of thought that has produced them” (Albert Einstein)

11. THANK YOU FOR YOUR ATTENTION Dolores Kores dolores.kores@sent.si