1. Angela Gill GAIN Project Manager

2. Introduction About the GAIN Project Update on GAIN Progress Becoming a GAIN Partner/Supporter

3. Background GAIN – one of 11 local Advice Services Transition Fund (ASTF) projects Big Lottery Fund - to ‘transform’ services Reduce duplication, improve access Increase efficiency, customer experience Improve ‘quality’, awareness & referrals Prepare for the impact of Universal Credit

4. GAIN Steering Group Partners 1 Volunteer and 7 GAIN Partners thus far:-

5. 5 GAIN Focus Areas GAIN Project focuses upon:- Employment Housing Debt and Money Management Welfare Benefits Health

6. Welfare Reforms Addressing the Digital Divide, free support Free Debt and Money Management training Reaching – ‘non users’ of advice services Identifying & addressing barriers to access Ensuring customer’s only tell their story once Enabling service users to have the skills and confidence to resolve their issues

7. GAIN Progress Designed a GAIN Logo (work with ‘the Art of Communication’ on all GAIN materials) Customer Charter – feedback today! Quality Standards & Quality Mark Partner/Supporter flier – in your packs Partner Training Needs Analysis (designed & lead by Harbourside Training)

8. GAIN Progress Engaging with potential GAIN partners! Actively recruiting GAIN volunteers Undertaken a young person’s experience of and preferences for, advice survey with St Vincent College students Now designing a survey to identify advice access issues/preferences/service gaps…

9. GAIN Progress Registered the GAIN-Gosport website! Working with Citizens Advice Hampshire (CitAH) – online partner referrals Share best practice & learning with other local ASTF projects via CitAH/nationally Also with HCC – a local database portal? Now preparing for the 4 July GAIN launch

10. GAIN Partners – Benefits? Free awareness training – 5 focus areas Free online referral software and training Free quality mark vinyl and support too! Free customer feedback forms Promotion between services & updates Access to & awareness of key information GAIN website & forum coming soon…

11. Interested? To find out more please speak to me or a GAIN Steering Group member over lunch My business card is in your GAIN event packs you can email or ring me Plus - please take an extra GAIN business card or flier to pass on to prospective partners Complete the GAIN TNA & evaluation form

12. Summarize About the GAIN Project Update on GAIN Progress Becoming a GAIN Partner/Supporter