1. Human Computer Interaction Research in the MIS Discipline HCI Panel, AMCIS 2002 Fred Davis Walton College of Business University of Arkansas

2. HCI Research Technology-centric –GUI – WYSIWYG – WIMP –User Interface – Usability –Corporate & Military R & D Intellectual Building Blocks –Cognitive User Models –Task Analysis –Formalisms and Notations –Design Processes

3. Blind Spots in Research & Practice Usefulness Ease of Use Low High TRAP

4. HCI in My Own Research? Card, Moran & Newell Keystroke-level model (GOMS) –Objective usability as a determinant of perceived ease of use Mock-ups and Storyboards –Pre-prototype user acceptance testing

5. Crystal Ball – Predicting User Acceptance What to Assess –Ease of Use –Usefulness When to Assess it –Early in design, before prototype built –Late in design, after prototype available

6. Difficulties Encountered CHI Conference Doctoral Consortium Audience: “fatal flaw – you have confounded functionality with interface!” –Inappropriate to compare systems with different functionality. –Must hold constant to isolate usability. Me: “I am showing that differences in usefulness are important.”

7. What is HCI Research in MIS? Recent Examples: Palmer “Web Site Usability, Design, and Performance Metrics” Argarwal & Venkatesh “Assessing a Firm’s Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability”

8. Comparing Pure HCI & MIS/HCI. Theory base –Cognitive Psych. vs. Organizational Psych. Methods –Experimental & Objective vs. Situated & Subjective Level of Granularity –Micro vs. Macro Focus –Technology-centric vs. Task/Problem centric

9. HCI Acceptable to MIS Editors? HCI Welcome if: –Problem is Relevant –Theoretical Contribution is enhanced. How to increase acceptability? –Draw solid theory & technique from HCI –Synthesize with MIS to go beyond pure HCI

10. Themes for the Future Unobtrusive Computing –Managing User Attention –Exploiting User Intuition Knowledge Collaboration –Virtual Teams Decision Support –Visualization –Dynamic Control Skill Acquisition